Frequently Asked Questions

Can we come along to the Zoo before our visit, to help us plan our trip? Yes- once you’ve booked your visit you can arrange your free planning visit for up to two members of teaching staff; please contact us on 0117 428 5441 or education@bristolzoo.org.uk to arrange this. Please note that normal admission rates will apply for any accompanying family and friends.

Is there a Zoo Risk Assessment? We have published guidelines which are available to help you complete your own risk assessment - you can download the document here -  Risk Assessment Guidelines (Education) and Risk Assessment Guidelines (Group visits to the Zoo) 

Is the Zoo fully accessible? Our classrooms are accessible to wheelchair users; please let us know when booking if any of the students in your group will be using wheelchairs, as space is limited in some of the classrooms. There are disabled toilets in the Conservation Education Centre and around the Zoo; we also have changing facilities and a hoist in the toilets nearest the Butterfly House suitable for either adults or children.

What happens when we arrive at the Zoo on the day of the visit? You will need to enter the Zoo via the main entrance, where you will be greeted by a member of our admissions team. Payment for admission for your group will need to be made at this point; alternatively an invoice can be requested (see ‘How do we pay for our visit?’). If you have booked an Education session you will be given directions to the Education centre, the time of your session/s will be confirmed, and you will be provided with a map of the Zoo.

How much is an education session? Please refer to the ‘Education sessions at the Zoo’ page for up to date pricing information and session details; if you have requested multiple sessions for the same students please contact us on education@bristolzoo.org.uk

Do you offer any free places for adults attending with the group? Yes- we offer free admission for one adult per three paying children aged 3-5 years, and one free adult place per seven children aged 6 and above. Any additional adults will be charged at the group adult rate - see our ticket prices for details on the rates for carers of children with disabilities please contact us on education@bristolzoo.org.uk

How do we pay for our visit? We will usually ask for you to pay for your education sessions in advance to secure the booking. When you have made your booking you will receive a booking confirmation form detailing your education sessions, and the advance payment required. Payment for admission to the Zoo will then need to be made on the day of the visit, or if you prefer, we can arrange for an invoice can be sent following the visit (please bring your request on headed paper, stating the number of students attending and the email address of your finance team).  We can accept payment by card, BACS transfer or cheque.

Where can I find a copy of a map of the Zoo before our visit? You can download a Zoo Map here.

Is there coach parking at the Zoo? Coach parking is not available on site; there are coach drop off points on College Road and Guthrie Road (opposite Clifton College), both a few minutes safe walk on pavement to the main entrance. Groups can arrange for coaches to pick up at these points at the end of the visit. Minibus parking is available on a first come, first served basis, charged at £3.00 per vehicle (minibus spaces for Blue Badge holders free of charge).

What should I do if we’re running late on the day of our visit? If you know that you are running late then please call us to let us know on 0117 428 5441 (0117 428 5300 for Zoo switchboard). Please allow sufficient travel time when booking your visit- we will not be able to re-schedule your education session as this impacts on other schools who have booked sessions- your session may need to be shortened if you arrive later than scheduled.

Is there somewhere for us to eat our lunch? In the winter months we can offer indoor picnicking in our Birthday Party room. Please note this facility has limited availability. Please contact us for more information and to make a booking.

Where can we store lunchboxes and bags? There are lockable storage crates near the Butterfly Forest, available on a first come, first served basis; please ask for a lock code when you arrive at the entrance.

Can we order goody bags? Goody bags will need to be ordered from the shop in advance of your visit- please contact retailsupervisor@bristolzoo.org.uk for the price/contents options available, and to place an order.

Are there worksheets or trails for us to complete during the visit? Yes- click here to visit our Teacher Resources page.

What else can we do at the Zoo during our visit? We have a daily programme of free talks and animal feeds- you can find more information through our ‘What’s On’ pages

Can we access Zooropia during our visit? Our high ropes course is an exciting challenge for children and adults alike- suitable for children aged 5 and above, and over 1m tall. For more information click here or contact receptionist@bristolzoo.org.uk

If you have any further questions not covered here then please do contact the Education Bookings Team on 0117 428 5441 or education@bristolzoo.org.uk.

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