FAQs: group visits

Q: How long will a visit take with a group of school children?

A: Allow four hours, especially if you want to include an education session.

Q: Can my group pre-order food for our visit.

A: Monster lunch bags or group meals can be ordered in advance. Please call our switchboard to book at least two weeks before your visit.

Q: Is there anywhere to eat our sandwiches if it’s wet?

A: Yes, there is undercover picnicking under the canopy outside the Coral Cafe.

Q: How far in advance do I need to book?

A: Our advice is to book several weeks ahead, or even months if you want to book an education session. This is especially important if you are bringing a large group (100+) and you want to come on a specific day.

Q: Do I need to pay in advance?

A: You only pay in advance for your education session. The entrance fees can be paid for on the day you visit, or you can be invoiced after your visit, as long as you have pre-booked and we have secured your details.

Q: Will I receive an information pack?

A: We will send confirmation when you make a booking. If you’re looking for detailed information on the Zoo, ideas of what to do as part of your day or resources such as trails then refer to the education section of our website.

Q: Does the Zoo have a risk assessment?

A: We have provided risk assessment guidance notes to assist you. It can be viewed here.

Q: Is there a place where we can store our bags?

A: There are storage cages next to the Conservation Education Centre. Ask for a storage key at the entrance (£10 deposit).

Q: Is there coach and minibus a) drop-off and b) parking?

Aa: There is a coach drop-off and pick-up point directly outside the Zoo on College Road. During our busiest summer period marshals will be on-hand to direct your coach to a safe setting-down area.

Ab: There is free coach parking for 15-20 coaches available on Cumberland road and space for 12-15 coaches on Parrys Lane. Please call Bristol City’s Coach Hotline for the latest information on 0117 922 2975.

Q: What entrance should we use?

A: Public, group and education visitors should use the main entrance on the Downs.

Q: Can we order goodie bags from the shop in advance?

A: For selected group visit packages it is sometimes possible to order goodie bags from the shop in advance. Please see the group events web pages for details of any offers.

Q: Can we reserve a table in the café?

A: For selected group visit packages it is possible to reserve indoor picnicking during our quieter months. Please see the group events pages for details of any offers.