Terms and Conditions

This site is owned and operated by Bristol Zoo Gardens. Please read these terms and conditions carefully.

1. User obligation
Use of this site constitutes your acknowledgement and acceptance of these Terms and Conditions, which take effect on the date on which you first use the site. By accessing, using and/or downloading materials from this site, you agree on your own behalf and on behalf of each entity and person on whose behalf you act to abide by the terms and conditions set forth below. Bristol Zoo Gardens reserves the right to change these Terms and Conditions at any time by posting changes online and it is your responsibility to refer to and comply with these terms on accessing the site. Your continued use of this site after changes are posted constitutes your acceptance of these terms and conditions as modified.

If these Terms and Conditions are not accepted in full, you do not have permission to access the contents of this site and therefore should cease using this site immediately.

2. Copyright and Other Intellectual Property
The names, images and logos identifying Bristol Zoo Gardens, and associated organisations or third parties and their products and services are proprietary marks of Bristol Zoo Gardens, its associated companies and/or third parties.

All copyright, trade marks and other intellectual property rights in this site (including the design, arrangement and look and feel) and all material or content supplied as part of the site shall remain at all times the property of Bristol Zoo Gardens. In accessing the Bristol Zoo Gardens site, you agree that you do so only for your own personal, non-commercial use. You may not agree to, permit or assist in any way any third party to commercially exploit or modify in any way the material or content without Bristol Zoo Gardens prior written permission.

3. Terms of use
The use of this site is only for lawful purposes, in a manner which does not infringe the rights of or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or interruption of the normal flow of dialogue within this site.

4. Disclaimer/Limitation of Liability
This site and the information, names, images, pictures, logos and icons relating to www.bristolzoo.org.uk, Bristol Zoo Gardens and/or any of its associated companies, products and services (or to third party products and services), is provided "AS IS" and on an "AS AVAILABLE" basis without any representation or endorsement being made and without warranty of any kind, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.


The information and other materials included on this site may contain inaccuracies and typographical errors. Bristol Zoo Gardens does not warrant the accuracy or completeness of the information and materials or the reliability of any statement or other information displayed or distributed through the site (including, without limitation, the information provided through the use of any software). You acknowledge that any reliance on any such statement or information shall be at your sole risk. Bristol Zoo Gardens reserves the right, in its sole discretion, to correct any errors or omissions in any part of the site and to make changes to the site and to the materials, products, programs, services or prices described in the site at any time without notice. In no event will the Zoo and/or third parties be liable for any damages including, but not limited to, indirect or consequential damages or any damages including, but not limited to, errors or omissions, indirect or consequential damages or any damages whatsoever arising from use, loss of use, data or profits, whether in action of contract, negligence or other action, arising out of or in connection with the use of the site. These exclusions do not apply to death or personal injury caused by Bristol Zoo Gardens negligence and only apply to the extent permitted by law.


Bristol Zoo Gardens does not warrant that the functions contained in this site will be uninterrupted or error free or that defects will be corrected or that this site or the server that makes it available are free of viruses or bugs. Bristol Zoo Gardens does not represent the full functionality, accuracy or reliability of any material. Bristol Zoo Gardens may terminate, change, suspend or discontinue any aspect of this site, including the availability of any features of the site, at any time without notice or liability.

5. Bristol Zoo Gardens Products
All products and services mentioned in this site are subject to availability and are available at the sole discretion of Bristol Zoo Gardens. Furthermore, all references to Bristol Zoo Gardens products and services are intended to apply only in the United Kingdom.

6. Indemnity
You agree to indemnify and keep indemnified Bristol Zoo Gardens from and against all claims, damages, expenses, costs and liabilities arising in any manner from your entry to and use of the site other than in accordance with these terms and conditions.

7. Law and jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England. Disputes arising herefrom shall be exclusively subject to the jurisdiction of the courts of England. Any cause of action you may have with respect to your use of this site must be commenced within one (1) year after the claim or cause of action arises.

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction in which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining terms and conditions shall survive and continue to be binding and enforceable.

Bristol Zoo Gardens makes no representation that materials on this site are appropriate or available for use at other locations outside of the United Kingdom and access to them from territories where their contents are illegal is prohibited. If you access this site from a location outside of the United Kingdom, you are responsible for compliance with all local laws.

8. More Information
For more information please contact us.

Terms and Conditions: Membership

  • Annual and dual attraction membership may be taken out at any time and will be valid for a full 12 months from date of purchase.
  • Children aged 14 and under must be accompanied by an adult at Bristol Zoo Gardens.
  • Children aged 16 and under must be accompanied by an adult at Wild Place Project.
  • Proof of concession is required for concession memberships. 
  • Date of birth is required for all children under 18 years.
  • Members receive one membership card per person and will have a photograph taken in the Zoo that will saved on the database.
  • No entry can be allowed without a valid card.
  • Memberships are non-transferable. In order to use the guest admission discount, the member must accompany the guests during their visit. This discount is not applicable with free memberships such as carers or children aged under 2 years.
  • A replacement fee of £2 will be charged for each lost card. Other membership items cannot be replaced.
  • Bristol Zoo members gain free entry to selected other UK zoos and safari parks as part of a reciprocal agreement. Currently, Bristol Zoo members enjoy unlimited entry into Belfast Zoo, Colchester Zoo, Edinburgh Zoo and RZSS Highland Wildlife Park, plus one visit per year to Chester Zoo, Marwell Zoological Park, Twycross Zoo and Woburn Safari Park (please note Woburn Safari Park members cannot gain free entry to Bristol Zoo with a Woburn Toddlers pass). Please note reciprocal agreements can be altered or withdrawn at any time. A valid membership card and welcome or renewal letter with proof of expiry date is required upon entry. 
  • Membership features may be subject to change at any time. No refunds can be made.
  • Entry is subject to availability and normal opening hours. Bristol Zoo Gardens and Wild Place Project reserve the right to refuse admission.
  • After one year of continuous membership, a discount of 15% is available if membership is renewed before the expiry date. Once membership has expired, members have a 1 month grace period in which to renew and still benefit from a 10% discount. This discount cannot be used in conjunction with any other offer, including corporate discount or vouchers.
  • Zoo parking, when spaces are available, costs £2.00. If the parking fees increase during your membership you will still receive a members discount compared with the day guest charge.
  • Join on the day of your visit, or buy within seven days of your visit and entrance fees paid for those named on the application form can be deducted from the total due. The refund excludes any voluntary donation paid on admission. The entrance receipt must be attached. This offer is not valid for free memberships such as carers or children aged under 2 years.
  • Members receive a 20% discount on friends and family admission all year round during normal opening hours, or a 50% discount on friends and family admission on Member Mondays (every Monday excluding Bank Holidays). This discount is only available to redeem at the admissions desk, and is not valid for online tickets. This discount cannot be used in conjunction with any other offer. 
  • The 10% discount in the Zoo and Wild Place Project shop cannot be used in conjunction with any other offer and excludes drinks, confectionery and ice cream. Minimum spend of £5 applies. 
  • When purchasing your membership online your membership will be effective immediately. You can collect your membership pack on your first visit. If you would prefer to have the pack sent to you please contact the membership office on 01174285416.
  • You can purchase child memberships without having an adult on the membership although children aged 14 and under must be accompanied by an adult at Bristol Zoo Gardens.
  • Details for a paying adult must be provided at time of purchase of a child membership.
  • Please note that tickets purchased through external companies are non-refundable against membership.
  • To refer a friend, you must have a valid membership at Bristol Zoo Gardens. You cannot recommend a friend who has been a member within the last six months. The £7 voucher can be spent on any item in The Hide Cafe Restaurant. No cash alternatives are available and no change is given. The flyer must be presented to the membership team at the time the membership is taken out. This is not available online.
  • All childminders purchasing Childminder Membership must be registered with Ofsted in England, CSSIW in Wales or The Care Inspectorate in Scotland and a valid registration certificate is required. 

Terms and Conditions: Admission Tickets

  • All Admission Tickets are non-refundable.
  • Only one offer valid per transaction (if applicable). 

Terms and Conditions: Animal Experiences


Cancellations and Amendments  

We have a no refund policy for all experiences at Bristol Zoo Gardens. If you wish to rearrange or cancel your experience please note that there may be a charge depending on the notice time.

Please see the information below, if you need to rearrange please contact our experiences team directly on 0117 4285 300. If no one is able to take your call, please leave a message with your experience choice, preferred date, name and contact telephone number and we will respond as soon as possible.

  • Changes up to 8 weeks prior to the experience date incur a £20 change and can only be made once. Please note experiences are busy and you may need to be placed on a waiting list.

  • No changes to the date are allowed less than 8 weeks before the experience. 

  • No refunds will be made for cancellations.  

If circumstances dictate, such as bad weather or a particular animal being unwell, it may be necessary to change the chosen activities without notice. In the rare event of this happening, we will always try our best to offer a suitable alternative. In case of emergency, Bristol Zoo Gardens reserves the right to close all or parts of the zoo as necessary. Where this significantly impacts on the experience, we will offer an alternative date.    

Restrictions 

Please note the relevant minimum age restriction applicable for your experience:

  • Penguin Experience – 6 years

  • Red Panda Experience – 6 years

  • Lemur Experience – 6 years

  • Meerkat Experience – 6 years

  • Tortoise Experience – 6 years

  • Fruit Bat Experience – 6 years

  • Lion Feeding Experience – 16 years

  • Gorilla Experience – 16 years

  • Zoo Keeper for the Day – 16 years

  • Junior Zoo Keeper Experience – 6 years  

A parent/guardian must accompany children aged 6-15 years into the Zoo. Children under the age of 12 must be accompanied by an adult into the animal enclosure but the adult cannot participate in the experience, unless they have purchased an experience for two people. All experiences include free entry for the participant plus one guest. Additional adults/children can come into the zoo on the day and are eligible for our standard group rate admission prices, but cannot take part in the experience.  

Due to the hands-on nature of the experience, participants must be physically fit and suffering no severe health problems. Regrettably certain guests will be unable to take part including people with epilepsy; relevant phobias or known allergies; pregnant women and immunocompromised individuals.   

Whilst every effort is made to accommodate those with a disability or learning difficulty, due to practicality and health and safety this cannot always be achieved; please contact us for advice before purchasing.  

The timetables for our experiences have been devised in order to allow as much time as possible with the keepers whilst not detracting from the running of the zoo. As such, we regret that it is not possible for us to fulfil activities outside those described.    

Gorilla Experience only - Unfortunately, due to the risk of infection, participants will not be able to take part in the Gorilla Experience if they are unwell. If you are unwell (for example a cold) please call us in advance of your visit to let us know so that we can rearrange your experience for an alternative date if necessary. Please note that gorillas have unique personalities and, as such, it may not be possible for training to take place during the experience.  

Junior Keeper Experience only - The experiences are split into morning and afternoon sessions; the morning session runs from 10:30 – 12:30 and includes feeding our African Penguins, the afternoon session runs from 14:30 – 16:30 and includes feeding our Fur Seals and Lemurs. Both sessions include bugs, reptiles and Meerkats. Please be aware that we cannot guarantee work with any particular animal. Only one adult (parent or guardian and no other children) may accompany the junior keeper during their experience. Additional adults and children are entitled to the standard group rate admission prices.  

Zoo Keeper for the Day only – The experience is designed to give participants a broad overview of all the animal sections at BZG and as such does not guarantee participation with specific animal species.

Penguin Experience only – Only one child aged 6-14 years may take part in a Penguin Experience for two people; the other participant must be aged 15 years or over.

Health & Safety  

All animals naturally carry a range of micro-organisms, some of which can be transmitted to humans where they can cause illness. Some animals also have the potential to cause harm through biting or scratching. Therefore it is essential that those taking part in our Experience follow any instructions closely. As with all zoos there are work related activities being carried out which may present a risk if these guidelines are not followed.  

  • All participants in the scheme must have an up to date tetanus vaccination.

  • Please ensure all cuts/abrasions on exposed skin are covered with waterproof dressings and if needed disposable gloves, which are provided.

  • No smoking or eating is permitted within our animal areas.

  • Please do not eat the food intended for the animals

  • Hands need to be washed at every opportunity, especially after the sessions have finished.

  • Always use disposable gloves when advised.

  • Please avoid putting your face close to the animals, placing your fingers in your mouth, or kissing any animals.

  • Please remain with the host at all times.

  • Do not enter any enclosures without instruction from your host.

  • Do not touch/stroke any animal without your host’s permission.

  • Please ensure appropriate footwear and clothing is worn – no flip-flops or high heels. This includes any hot/cold weather clothing.

  • No jewellery, apart from ear studs, is permitted.

  • Long hair should be tied back.

  • Any accidents should be reported to your host immediately so appropriate action can be taken and first aid provided if necessary.

  • In the event of any emergency please follow the instruction of your host.

  • Experience participants must meet the minimum age restriction for their experience.

  • Food & drink is available on site and can be purchased from our onsite food outlets.    

Safety Procedures  

Approaching and handling animals

All animals should be approached in a calm and quiet manner. It is important to neither surprise nor corner an animal as they may act defensively and cause injury to you, the keeper and themselves. When in close contact with any animal you are at risk from being hurt by them. The potential for injury will vary according to the size and species of animal and the reason for the attack. Behavioural changes will occur according to reproductive cycles, illness, injury or stress and sometimes for no apparent reason. Animals are unpredictable and you should never be complacent with regard to safety precautions when handling animals. The animal keeper will supervise the approach and handling of animals under their responsibility and at all times practice safe handling techniques.  

Observation of animal enclosures

You will accompany the relevant animal keeper and patrol the section observing the animals. At no time will you be allowed to enter an area or enclosure without the supervision of a qualified keeper.  

Diet and nutrition

Relevant if your experience involves the preparation of food and feeding the animals. Instruction and assistance will be given regarding the preparation of animal feeds. Particular attention will be drawn to safety matters regarding the use of knives. Feeding the animals will require close contact with some species and all necessary safety precautions must be adhered to according to the feeding protocols. These include protection when necessary and provision of a safe working distance from the animals where appropriate. The feeding of any animals will be strictly supervised by the keeper responsible.  

Animal husbandry

Relevant for the Zoo Keeper for the Day and Junior Zoo Keeper Experience. This may include a variety of tasks from cleaning/mucking out, to the collection and preparation of new bedding and enclosures. Instructions will be given regarding safe handling, lifting and the correct use of tools and equipment. Protective clothing or equipment will be provided if necessary and the animal keeper will supervise all tasks.

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