Child Goes Free FAQs

Q: I've added my child voucher to the basket but it isn't free. 
A: Don't worry, the child ticket won't show as free straight away. You simply need to enter the code FREECHILD in to the voucher code box when you get to the basket stage, this will automatically deduct the cost of one child ticket for every paying adult.

Q: Can I use child goes free with any other offer? 
A: No, child goes free is not valid with any other offer.

Q: Can I claim child goes free with a concession admission ticket? 
A: No, Child Goes Free is only valid with adult tickets.

General FAQs

Q: Are we allowed to bring in food to have a picnic?
A: The Zoo has a number of excellent catering outlets that offer delicious hot and cold meals and snacks. If you wish to bring a picnic we have public lawns that you can use, but we are unable to provide storage facilities. No barbecues are permitted inside the Zoo.

Q: Are dogs allowed in?
A: Only dogs that are registered with Assistance Dogs UK can visit Bristol Zoo with their registered owner. You will need to bring confirmation of the registration on your visit. Please call 01174 285 300 for more info. 

Guide Dog Map
Dog Assistance Disclaimer

Q: Can we leave the Zoo and come back in later in the day?
A: Yes, we can stamp your hand for same day return if you ask our staff at the main entrance.

Q: Does the Zoo have animals like elephants, tigers, and giraffes, etc?
A: You will find a full list of our animals and exhibits on the animals, gardens and attractions web pages.

Q: Can visitors park in the streets around the Zoo?
A: The Zoo has two car parks and permission to use overflow parking on Ladies Mile on the Downs at certain times during the year. On the day of your visit please follow signs indicating where parking is available. There is limited parking available on the streets around the Zoo, but restrictions apply and these are closely monitored by parking wardens.

Q: Is there a cash point at the Zoo?
A: Unfortunately we do not have a cash point on site. Cashback is however available in the main entrance until 4.30pm (summer) or 4.00pm (winter), for a charge of 50 pence.

Q: What is available in Activity Centre?
A: Run by our Zoo volunteers, you can find out about conservation at the touch tables or enjoy some hands-on activities: face-painting, temporary tattoos, brass-rubbing, drawing and colouring-in, badge-making (additional costs may apply).

Q: Are there any additional costs for Zoo experiences that are not included in the admission ticket price?
A: Your Zoo entry ticket will give you access to all exhibits, displays and talks within the Zoo. We offer additional experiences at the Zoo which may incur a small charge: children’s carousel, bouncy slide, activities within the Activity Centre and feeding the lorikeets. ZooRopia, our aerial rope adventure, has a separate admission price which you can find on the prices web page.

Q: Is the Zoo suitable for disabled people?
A: The Zoo is more than 180 years old, however, most of the Zoo is accessible for wheelchair users and those with walking difficulties. For further information on access please visit the accessibility pages on our website.

Q: Can visitors smoke in the Zoo?
A: Bristol Zoo is proud to be a SmokeFree family attraction. Smoking is not permitted within the Zoo grounds. Smoking is permitted in designated areas outside of the zoo entrance.

Q: Can we use the shop without paying to get into the Zoo?
A: Yes, guests can just visit the shop without paying admission if they wish.

Q: Can we bring scooters or bicycles into the Zoo with us?
A: We do not allow scooters, bicycles, skateboards, roller skates, or ball games into the Zoo. We do however have plenty of bike racks available outside the Zoo.  

Group FAQs

Q:How long will a visit take with a group of school children?
A: Allow four hours, especially if you want to include an education session.

Q: Is there anywhere to eat our picnic if it’s wet?
A: An undercover picnic area is coming soon. Additionally, for selected group visit packages it is possible to reserve indoor picknicking during our winter months.

Q: How far in advance do I need to book?
A: Our advice is to book several weeks ahead, or even months if you want to book an education session. This is especially important if you are bringing a large group (100+) and you want to come on a specific day.

Q: Do I need to pay in advance?
A: You only pay in advance for your education session. The entrance fees can be paid for on the day you visit, or you can be invoiced after your visit, as long as you have pre-booked and we have secured your details. Please note you will also need to bring headed paper from your organisation on the day you visit to be invoiced.

Q: Will I receive an information pack?
A: We will send confirmation when you make a booking. If you’re looking for detailed information on the Zoo, ideas of what to do as part of your day or resources such as trails then refer to the education section of our website.

Q: Does the Zoo have a risk assessment?
A: We have provided risk assessment guidance notes to assist you.

Q: Is there a coach and minibus drop-off and parking?
A: There is a coach drop-off and pick-up point directly outside the Zoo on College Road. During our busiest summer period marshals will be on-hand to direct your coach to a safe setting-down area. There is free coach parking for 15-20 coaches available on Cumberland road and space for 12-15 coaches on Parrys Lane. Please call Bristol City’s Coach Hotline for the latest information on 0117 922 2975.

Q: What entrance should we use?
A: Public, group and education visitors should use the main entrance opposite the Downs.

Q: Can we order goodie bags from the shop in advance?
A: Yes. You can order goody bags in advance of your visit. Prices start at £2 per bag and could include items such as pencils, badges and postcards. Please email retailsupervisor@bristolzoo.org.uk to make an order or for more information.

Q: Can we reserve a table in the restaurant?
A: For selected group visit packages it is possible to reserve indoor picnicking during our winter months.


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