Tickets are selling fast: book now to avoid disappointment!
You can also buy tasty yuletide treats from the Hide café restaurant, including seasonal hot drinks and mince pies!
Pre-booking is highly recommended - BOOK HERE
Please note: Due to size limitations a maximum of 4 adults can accompany the child meeting Santa (adults must purchase general zoo admission for the day of visitation).
Please ensure you arrive at your allotted slot time, at busy periods there may be a small delay but we have lots of activities to keep you and your little ones busy!
We want to ensure all of our guests have a great grotto experience and will be offering grotto sessions where flashing lights are turned off, normal lighting will be used and music will be much quieter. If you think your child would prefer this please call us to discuss - 0117 4285 300
If you are interested in booking a group visit please call us for group prices - 0117 4285 300
If you want to pick up some presents while you’re here, our shop will be selling lots of festive fare! Our behind-the-scenes experiences, adoption packages and memberships would make the perfect gift for animal lovers.
All guests wishing to visit the Grotto will be required to purchase a day admission ticket to the zoo. Members must bring their membership card to enable entry to the zoo.
Grotto tickets with an allocated time slot and date must be bought for any children wanting to enjoy the Grotto experience. Once purchased, these time slots are non-transferable.
The ticket price includes a gift from Santa. All children must be accompanied by an adult at all times, but a Grotto ticket does not need to be purchased for the accompanying adult(s).
Tickets for the Grotto are non-refundable. Our team will do everything they can to accommodate late arrivals, but if it is busy or outside of the opening hours of the Grotto, ticket holders who arrive outside of their allocated time slot may be refused entry to the Grotto.
Additional activities within the Grotto experience may incur additional costs which will be charged for separately.
The price of all Grotto tickets includes VAT at 20%.
Proceeds raised will help contribute towards our conservation work in the UK and overseas.
Book online & save on your admission ticketsBuy Now
Book online & save on your admission tickets