Guest Services Manager - Wild Place Project

Guest Services Manager

Wild Place Project

Full time position

Salary £23,900 currently under review    

To help our site develop, we are recruiting for a new role to join our diverse and exceptional Wild Place Guest Services Operations Team.

As a Guest Services Manager and part of the operations team, you will have a proactive, hands on approach to operational tasks and be able to problem solve and supervise a team.  

Successful applicants will be able to demonstrate ability to:

  • Be proactive and use initiative where necessary to maintain a positive guest experience at all times.
  • Engage our guests with the natural world.
  • Ensure correct procedures are carried out within the daily routine and ensure standards of presentation are maintained throughout the site.
  • Supervise the performance of Guest Hosts and Guest Supervisors on a daily basis.
  • Provide support, training and guidance to the Guest Services Team and ensure supervisory cover at all times.  

Applicants must have a friendly, professional manner and be ready to welcome guests to the attraction and inspire them with discoveries of wild life and our onsite activities. This is a multi-faceted role working as part of the Guest Services Team at a constantly developing wildlife attraction.  

All applicants must enjoy working outdoors whatever the weather, and be willing to support the team in extra duties. It is also essential that you are confident and courteous with guest interaction. Experience of managing a guest services team and working in a guest facing environment is essential. An understanding of conservation would be desirable, however we believe your passion will become as great as ours on your journey with us. Experience of managing events would also be desirable.  

Flexibility is required as Wild Place Project operates for 364/5 days and you will be working as part of a departmental rota which includes weekends and Bank Holidays. Our operational hours also vary in summer/winter.  

For more information please refer to the job description and person specification.

If you would like to apply for this position please send a full CV and cover letter.

The closing date for all applications is 28th February 2018 with interviews taking place week commencing 12th March 2018  

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