Facilities and Accessibility

Facilities at the Zoo

We want to make sure you have a fun and memorable visit to Bristol Zoo Gardens. 

For more information, please read our full access statement.  

Baby Care rooms

We have a dedicated changing room by the nectar garden and the majority of our toilets have baby changing tables for your needs.

First Aid

First Aid assistance is available during opening hours. We have multiple trained first aid staff on site and a dedicated first aid room located by the Splash play area.

Smoking

Bristol Zoo is a non smoking Zoo.

Lost and Found

Please call our reception directly on 01179 747 300 for lost and found enquiries. All lost property is stored in our main reception building.

Lost Children

We recommend that you decide on an easy to find meeting point should your group or children become lost. Please approach any zoo staff if you need assistance with lost children.

Maps

Maps can be found at the main entrance, gift shop, reception desk and in various leaflet locations throughout the zoo. You can download our Zoo Map here.

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Parking information

If you plan to travel by car - we do have two car parks at the Zoo. There is a £3 (cash only) charge for parking and a £1 charge for members. 

On-street parking is also available on surrounding streets, as short walk from the entrance of the Zoo. These streets are within a residents' parking scheme area. Charges apply Monday to Friday, between 9am and 5pm. Free on evenings, weekends and Bank holidays.

We also have electric charge points so that guests and members of the public can charge their electric car. 

What to wear

The weather in Britain can be very unpredictable. We recommend you prepare for every outcome. Don’t worry if you are caught out, our gift shop has umbrellas, ponchos, sunscreen and clothing for whatever the weather.

Wheelchair rentals

We have two manual wheelchairs and two mobility scooters available at the Zoo entrance for hire. They must be booked at least 24 hours in advance. There is no hire charge for the manual wheelchairs and a £5.00 charge (£2.50 for members) with a deposit of £10 for the mobility scooter. Please call 0117 974 7300 to reserve one. Please note that mobility scooters cannot be hired by anyone under the age of 16 or over 18 stone. 

Cash points

Unfortunately we do not have a cash point on site. Cashback is however available in the main shop when making a purchase, or by donating 50 pence.

Bristol Zoo Accessibility

Parking

For visitors with disabilities, we have three parking bays near the Zoo entrance. 

Access for Zoo

The Zoo is over 175  years old and contains a number of old buildings and structures – three of which are Grade II listed. However, most of the Zoo is accessible for wheelchair users and those with walking difficulties.

Most paths are tarmac and there is level or ramped access to most buildings. However, there are moderately steep ramps when you exit the Reptile House, and on the entrance and exit of the Aquarium and Bug World. Being a nocturnal exhibit, Twilight World has very low levels of light and some noticeable changes in the level and texture of the floor finishes. Please call 0117 974 7300 to find out further information.

Access for conference and banqueting clients

The Clifton Pavilion conference and banqueting rooms are now fully accessible with a new toilet facility off the entrance lobby and the rooms on the first floor now being served by a platform stairlift. Please contact 0117 923 8332 to find out more about the room you are using.

Toilets

Unisex accessible toilet facilities are provided at the various locations within the Zoo grounds.

Assistance dogs

Only dogs that are registered with Assistance Dogs UK can visit Bristol Zoo with their registered owner. You will need to bring confirmation of the registration on your visit. Please call 0117 974 7300 for more info.

Contact us

For general enquiries please call our information line, 0117 974 7300, between 8.30am and 5pm.

You can also email us at information@bristolzoo.org.uk.

FurtherInformation