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Membership terms & conditions

Gorilla

Annual membership may be taken out at any time and will be valid for a full 12 months. Memberships will expire exactly 12 months after initial issue, i.e. memberships taken out on the 3rd of January 2013 will expire on the 3rd of January 2014.  Please allow 21 days for receipt of your membership pack. 

If you have 2 or more adults/concessions residing at 1 address then the household will receive one copy of ‘The Zoo’ magazine and one set of half price tickets to share. You will receive two editions of ‘The Zoo' magazine during one year of your annual membership.

You can now purchase child memberships without having an adult on the membership. Children aged 14 and under must be accompanied by an adult.

Proof of concession is required and a date of birth must be given for all children under 18 years. Please specify on the application form which type of concession you are applying for.

Members receive one membership card per person and will have a photo taken in the Zoo that will be incorporated into the card.

No entry can be allowed without a valid card. If you forget your card we cannot guarantee entry to the Zoo.

Memberships are not transferable.

A replacement fee of £5 will be charged for each lost card. Other membership items cannot be replaced.

Members gain free entry to Colchester Zoo, Chester Zoo (one visit per year), Edinburgh Zoo, Marwell Zoological Park (one entry per year) and Woburn Safari Park (one entry per year, Woburn members cannot gain entry to Bristol Zoo with a Woburn toddlers pass) as part of a reciprocal agreement. Please contact individual zoos / safari parks for terms and conditions of this arrangement before visiting. A valid membership card and welcome letter with proof of expiry date is required upon entry.

Membership benefits may be subject to change at any time. No refunds can be made.

Entry is subject to availability and normal opening hours. Bristol Zoo Gardens reserves the right to refuse admission.

After two years continuous membership, a discount of 10% is available off next year’s membership. Once membership has expired, members have a 14 day grace period in which to renew and still benefit from the 10% discount. 

Zoo parking, when available, costs £1. If the parking fees increase during your membership you will still receive a members discount compared with the day guest charge.

Join on the day of your visit, or send your application in within seven days of your visit and entrance fees paid for those named on the application form can be deducted from the total due. The refund excludes any voluntary donation paid on admission. The entrance receipt must be attached.

The half price tickets included in the welcome pack can either be used to grant half price entry to an adult or free entry for a child aged 2-14 years inclusive. 

The 10% discount in the Zoo shop cannot be used in conjunction with any other offer and excludes drinks, confectionery and ice cream. Minimum spend of £5 applies. A 15% discount applies on Activity Centre retail items. 

If you are intending to purchase an annual membership, renew an annual membership or buy a membership as a gift please note:

Memberships at Bristol Zoo are grouped by household. Should you wish to add additional members of your household to an existing membership at a later date, they will be charged the full price and will be added to the same household account.

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Click below to buy an annual membership

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