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Guest services

We want to make sure you have a fun and memorable visit to Bristol Zoo Gardens. So, any time we're available to answer questions, offer advice and hear your suggestions. Visit us at the entrance desk in the Gift Store, or at the reception, opposite ZooRopia, and our helpful staff will be happy to assist you on any of the following:

ATM's

Unfortunately we do not have a cash point on site.

Baby Care rooms

We have a dedicated changing room by the nectar garden and the majority of our toilets have baby changing tables for your needs.

Contact us

For general enquiries please call our information line, 0117 974 7300, between 8.30am and 5pm.

You can also email us at information@bristolzoo.org.uk.

First Aid

First Aid assistance is available during opening hours. We have multiple trained first aid staff on site and a dedicated first aid room located by the Splash play area.

Kennels

Unfortunately we do not allow dogs into the Zoo, but we do have two kennels located in the College road car park, to provide temporary accommodation for Assistance Dogs while their owners visit the Zoo. See our accessibility web pages for more information.

Lost and Found

Please call our reception directly on 01179 747 300 for lost and found enquiries. All lost property is stored in our main reception building.

Lost Children

We recommend that you decide on an easy to find meeting point should your group or children become lost. Please approach any zoo staff if you need assistance with lost children.

Maps

Maps can be found throughout the zoo in selected locations. Maps can also be obtained from the main entrance, gift shop, reception desk and in various leaflet locations throughout the zoo. Please click here to see our online map

Parking information

The Zoo has two car parks and permission to use overflow parking on Ladies Mile on the Downs. On the day of your visit please follow signs indicating where parking is available. There is a small charge for parking. Parking at the zoo is limited; we advise arriving early during peak periods to avoid disappointment. There is also limited parking available on the streets around the Zoo, but restrictions apply, and these are closely monitored by parking wardens.

What to wear

The weather in Britain can be very unpredictable. We recommend you prepare for every outcome. Don’t worry if you are caught out, our gift shop has umbrellas, ponchos, sunscreen and clothing for whatever the weather.

Wheelchair rentals

There are two manual wheelchairs and two mobility scooters available at the Zoo entrance. There is no hire charge for the manual wheelchairs and a £5.00 charge (£2.50 for members) with a deposit of £10 for the mobility scooters. It is strongly recommended that you book a wheelchair in advance of your visit to ensure that you get one. Please call 0117 974 7300 to reserve one. Please note that mobility scooters cannot be hired by anyone under the age of 16 or over 18 stone.

Zoo hours

We’re open every day from 9am-5.30pm in peak season (from 31st March 2014), and close at 5pm during off peak (from 3rd November 2014). The Zoo is closed on Christmas Day. Last entry to the Zoo is an hour before closing time and animal houses close half an hour before closing time.

Our guest charter

Download PDF

Click below to download our guest charter to see how Bristol Zoo values its guests
4MB PDF

Prices

Click below for a summary of prices to visit Bristol Zoo including our 10% online discount

What's on at the Zoo

Take a look at our event calendar and find out what's on when you're visiting.

Accessibility

Click below to find out more about our accessibility

FAQ's

Click below to see the answers to some frequently asked questions about visiting Bristol Zoo

Free bus to Bristol Zoo

Click below to find out more about a free park & ride service running to the Zoo.