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Accessibility

We are keen to provide an equal opportunity for everyone to visit Bristol Zoo Gardens and enjoy the animal exhibits and visitor facilities.

Parking

For visitors with disabilities, we have three parking bays near the Zoo entrance. This is in addition to 14 dedicated on-street parking spaces along College Road, the first of which is less than 40-metres from the main entrance.

Access for Zoo

The Zoo is 176 years old and contains a number of old buildings and structures – three of which are Grade II listed. However, most of the Zoo is accessible for wheelchair users and those with walking difficulties.

Most paths are tarmac and there is level or ramped access to most buildings. However, there are moderately steep ramps when you exit the Reptile House, and on the entrance and exit of the Aquarium and Bug World. Being a nocturnal exhibit, Twilight World has very low levels of light and some noticeable changes in the level and texture of the floor finishes. Please contact 0117 974 7357’ to find out further information.

Access for conference and banqueting clients

The Clifton Pavilion conference and banqueting rooms are now fully accessible with a new toilet facility off the entrance lobby and the rooms on the first floor now being served by a platform stairlift. Please contact 0117 923 8332 or email milburns@bristolzoo.org.uk to find out more about the room you are using.

Toilets for disabled visitors

Unisex accessible toilet facilities are provided at the various locations within the Zoo grounds these being:

  • within the main entrance building (adjacent to the main shop exit gates)
  • to the left hand end of the Coral Restaurant, Cafe and Deli building
  • between the rose garden and the prairie dog enclosure
  • between Guthrie Gate and the the Conservation Education Centre
  • An adult sized changing table is available within the toilet between the rose garden and the prairie dog enclosure

Wheelchairs

There are three manual wheelchairs and three mobility scooters available at the Zoo entrance. There is no hire charge for the manual wheelchairs and a £5.00 charge (£2.50 for members) with a deposit of £10 for the mobility scooter. It is strongly recommended that you book a wheelchair in advance of your visit to ensure that you get one. Please call 0117 974 7300 to reserve one. Please note that mobility scooters cannot be hired by anyone under the age of 16 or over 18 stone.

Assistance dogs

Unfortunately we do not allow dogs into the Zoo but we do provide temporary accommodation for assistance dogs while their owners visit the Zoo. Assistance dogs will be kept in comfortable accommodation for the duration of the visit and will be provided with fresh drinking water. Owners are required to leave a mobile number and to check on their dog at pre-arranged intervals during their visit. Please be aware that the kennels are located in our west car park on College Road which is not within the zoo. The kennels are offered as a free service and are not supervised.

We recommend that you book a place in the kennels in advance of your visit to avoid disappointment. Please call 0117 974 7300.